We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
• Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
• We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
• You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
• We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 781-337-0500.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
The Horizon Dental Team
COVID-19 UPDATE !
We hope this e-mail finds you and your family in good health. We’ve missed seeing you!
Governor Baker announced the results of the Reopening Advisory Board’s report regarding the phased reopening of the state beginning May 25th. Phase 1 includes dental offices, provided they meet necessary criteria and guidelines. In addition to having current adequate supplies of Personal Protective Equipment (PPE) and meeting public health and safety standards, dental offices will be permitted to treat patients who have existing treatment plans involving restorative care (filling), and emergencies. Elective procedures such as cleanings, exams and sealants will be included in a later phase.
We are aware of those patients who are due for an appointment with us and we will be reaching out to you to schedule those appointments. Appointments will be managed to follow social distancing between patients and also allow us to spend appropriate time to address these new COVID-19 related measures. If you already have an appointment, we will contact you to reschedule once we reopen. Before your visit, we will be contacting you and proving you with a COVID-19 screening questionnaire followed by instructions for visiting our office. That information is provided below. Of course, if you would like to reach out to us for any reason, you are always welcome to do so either by calling out office or sending us an email.
Not surprisingly, things will look a little different when you arrive at our office. While we have always followed infection control recommendations made by the Department of Public Health (DPH), the U.S. Centers for Occupational Safety and Health Administration (OSHA), you will notice several enhancements. Our entire staff will be wearing surgical type gowns, a face shield, and N95 or comparable face masks for any aerosol producing procedure. Standard surgical masks will be worn for any other encounters. Surfaces in common areas and treatment areas will undergo an even more frequent and enhanced cleaning process.
In addition, we will be installing high-capacity air purifiers in our treatment areas as well as a glass barrier around the front office. We will provide private treatment areas or family treatment areas to allow for the appropriate social distancing that we’ve all become accustomed to. Books, toys and most of the chairs in the waiting area have been removed. But, for those patients who look forward to their prize” at the end of their appointment, we want to assure you that we will still be able to offer that in a safe and innovative way. After all, we are reminded often that for many kids, it’s the most important part of their visit!
As the COVID-19 situation evolves, so will we. Our commitment to you is to stay current on all aspects of this situation. While we may not know exactly what changes are ahead, we are certain that things will not remain the same. We anticipate adjusting our procedures as we move through this pandemic and will keep you informed of those adjustments.
We look forward to seeing you soon.
The Horizon Dental Team